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The evolution of the Meyer Group mirrors the development of Bermuda from the late 1800's
to today's sophisticated society. Captain Wm. E. Meyer,
a native of Danzig, Germany, incorporated Wm. E. Meyer & Co., Ltd.
in 1876 as a steamship and coal bunkering agency to service the
many ships calling at the port of St. George's.
All of the Meyer Group operations - Travel, Shore Excursions, Shipping,
Freight, Industries, Tug & Transportation - grew from the core business
of servicing ships visiting Bermuda.
Today, Wm. E. Meyer & Co., Ltd. remains our parent company and owns
and operates significant property developments including the Somers
Wharf Complex in St. George's and the Waverley Building in Hamilton,
home of Meyer-Franklin Travel. Also part of the Meyer Group of Companies
are Meyer Shipping and Meyer Freight, divisions of Meyer Agencies
Ltd. and associated companies Meyer Technologies and Freisenbruch-Meyer
Insurance Group.
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The Meyer Group could be considered Bermuda's first travel agents when
in 1907 we chartered the Prince George, considered to be the finest
ship visiting Bermuda at the time. It ran between Bermuda and New
York carrying mail and 100 passengers at $40.00 round trip.
2002 brought great change to the travel industry and to the Meyer
Group with the formation of the merged Meyer-Franklin Travel.
Today, Meyer-Franklin Travel is Bermuda's premier travel agency
offering the expertise of 18 travel consultants with over 500 years
agency experience.
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We live in a world in which travel has become both increasingly important and complex in its variety of modes and choices. Travelers are faced with a myriad of alternatives of transportation, accommodations, and other travel services. Travelers must depend on travel agencies to guide them honestly and competently. At Meyer-Franklin Travel, we pledge ourselves to conduct our business with you in a manner that promotes the ideal of integrity in travel and agree to act in accordance with the following principles and values.
Team Value Statements
We treat each other and our customers with care and respect at all times. We take individual responsibility for the success of our team. We know that exceeding our customer's expectations determines our success. We strive to create a meaningful work environment that promotes honesty and integrity in all that we do.
Team Standards of Excellence
We will greet you warmly and sincerely when you walk into
our offices or call us by phone. We appreciate your business and
we will make you feel like we do. We will identify ourselves and
make it as easy as possible to reach us. Our voice mail will be
changed at least once a week in order to give you the best customer
service.
We will welcome our customers by offering a handshake when meeting them for the very first time, to encourage good customer relations.
We will make every attempt to serve you in 5 minutes or less when you have an appointment. When you don't have an appointment, we will make every attempt to serve you in 10 minutes or less. We don't want you to wait any longer than absolutely necessary. We will assist the front-desk whenever there is a line of customers waiting. We realize your time is valuable and will treat you, as we would want to be treated.
You can expect "same day service" for returning your phone call, faxes or e-mail requests. This means, if you call us in the morning, we will return your call/fax/email by end of the day and if you call in the afternoon you will hear from us by the following morning.
When we are at our desk, our phones will be answered in 3 rings
or less. On the 5th ring, they will go to voice mail. We encourage
you to leave a message with full details so that we can act on your
request and eliminate playing "phone tag".
Accuracy & Disclosure
We will do
everything we can to try and understand your travel requirements
and will provide you with accurate, factual information. We will
not use deceptive practices or attempt to inflate the prices of
any services from our vendors. This means you can expect to receive
a quote for the lowest fares and services possible. We will try
to explain all reasonable options within the confines of the travel
requirements you identify, i.e. dates of travel, flexibility, etc.
Confidentiality
We will treat every client transaction confidentially and not disclose
any information without permission of the client, unless required
by law.
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